This week I watched a video, corner.stanford.edu/videos/2542/Culture-is-Priority-One, about creating the right culture in your company. The video talked about Zappos and how they pay they employees to quit. They do this so that they can find employees who aren't just there for the paycheck, but want to be a part of the business and the positive culture they are striving to achieve. Everyone who works for their company has to go through the same training as well as work in the call center for a bit. I love that idea, because call centers are the trenches so to speak. The customer service representatives are the front line of your company. They are the ones who are speaking and interacting with the customers. If you can create an environment where they are happy, then your customers will be as well. Having everyone experience that, will help them understand what their customers are looking for and the value of their front line.
I really loved the idea and the way the company went about achieving their goal. For myself, it is a great reminder that I am the voice of my company and that I need to do all I can to always be positive in whatever exchanges I have with customers.
This week I have pulled the glass and frit that I will be making my pendants for my $100 challenge. I am excited to make them. I just need to run to the hay market to top off my propane as some of the colors I am working with, develop better with a full tank. I still don't know why that is, but am happy to do what I can to bring out the best colors in the glass.
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